People of ACM European Chapters - Manuela Aparicio

August 29, 2018

Can you briefly describe your own line of research and how you became interested in this area?

For several years I have been conducting research in the information systems (IS) area—mainly related to information technology (IT) adoption and success, as well as the design of information systems. Information systems are studied at two different levels: at the organizational level and individual level. I have conducted several studies on information management using enterprise resource planning systems (ERP), e-learning systems, and MOOCs. More recently, I have participated in research on the impact of gamification, and users’ specific characteristics as determinants for the success of information systems usage.

I became very interested in this area while working as a corporate consultant during my Masters’ degree coursework. At the time, I became interested in why people adopt or do not adopt IT. I also wanted to explore the question: “If people have adopted IT technologies, how has IT impacted their work performance?”

Later, during my PhD work and as a professor, I developed e-learning systems and MOOCs success models. I found that, at the student level, information systems’ success is dependent on several aspects related to the users. I also conducted parallel studies on enterprise resource plans and knowledge management systems and found similar results.

In your area of research, what recent advance/emerging subfield will yield important advances in the years ahead?

Recent advances in IT, and the ways people/organizations/society use information systems, have created opportunities for more in-depth research. As a result, my colleagues and I have found that IT success is very dependent on each user’s specific characteristics. For example, we have found that the way people interact with IT is more related to non-cognitive characteristics, such as cultural specificities. Recent advances indicate that how system interaction is designed can influence people’s IT usage and can also have an influence on their performance. As an example, we found that gamification—the use of game elements in the non-game environment—has a determinant role in IS adoption and users’ performance. In the years ahead, we expect new avenues of research to open up as people are exposed to increasingly advanced systems design.

Will you tell us a little about the European ACM SIGDOC Chapter?

The chapter was started in 2010 in Lisbon by Carlos J. Costa (Chair) and Aristos Protopsaltis (Vice Chair). Since the beginning, we had the support of the SIGDOC Chair Brad Mehlenbacher and Vice Chair Rob Pierce. The aim of EuroSIGDOC, like SIGDOC, is to pursue the mission of the design of communication as it is taught, practiced, researched, and conceptualized in various fields, including technical communication, software engineering, information architecture, and usability. At the moment, EuroSIGDOC has 68 members from 12 European countries (Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, and United Kingdom).

We have promoted four international conferences on information systems and design of communication (ISDOC), since 2012, and have organized five workshops on open source and design of communication (OSDOC), since 2010. We have also promoted several formal and informal meetings with the Lisbon technical writer community (TWL), since 2013. In 2017, we held our first data management seminar (DM2017).

How is being a member of EuroSIGDOC beneficial for members?

EuroSIGDOC holds formal and informal meetings for its members and shares best practices. We also promote international scientific conferences with ACM Digital Library indexed proceedings, for example, ISDOC. During the academic year, EuroSIGDOC, with the support of some universities, also holds classes and seminars that are open to the academic and practitioner communities.